The Hotel Inspector
Twice a year, we get a surprise visit by secret inspectors (from the AA and Visitscotland), and last week, we had our annual visit from Visitscotland.
Being scrutinised (un-announced) by someone who uses a fine tooth-comb is always difficult , and this time around was no exception, but we are really pleased that we have, yet again, had a very good report.
Perhaps the fact that the total score has gone up, meaning that we have been again recommeded for 4 gold stars, is pleasing. But for us, the fact that he looks at the service that other guests receive is even more important, and the staff have been highly praised for the overall high level of customer service that they have delivered.
The fact that we are now at No. 1 in Tripadvisor for hotels in St Andrews means that many of our other clients think that we are very good as well!
